Live support

IT Support Package

We'll be there
when you need help.

Data Solutions ITC is a partner member in the Accordis group of companies, who specialise in providing general IT support under contract.


No businesses wants to be on its own when IT trouble strikes.  In particular for smaller businesses without specialised IT staff in-house, any kind of IT problem is doubly difficult - not only does it interrupt your work, but it diverts valuable staff time onto tasks they are not trained for.

This service has been specially developed to give you the most cost-effective way of getting expert help when you most need it.

For a low monthly support retainer fee, most problems are resolved promptly and remotely, and there is only an additional cost if a site visit is required or you exceed a generous monthly allowance of remote support time.

Call us on 0870 7667631 to find out more.

 
Write down in detail any error messages.
Check the web for new versions or updates.
Log a call online, by email or by phone.
Allow service personnel remote access to your system to reproduce the problem.
Follow  their recommendations and provide detailed feedback on the results.
Help online

3.1.2006

Support forums

Data Solutions will shortly launch a new online self-service support site, where users of our products can ask us questions and share best practises.

We are also about to establish a customer portal for tracking requests for new features (and identification of any defects).

If you are a support contract customer...

Click here

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